Managing Upholstery Projects

Effective project management keeps your shop running smoothly and your clients happy.

Project workflow in StitchDesk:

Quoted: Initial estimate sent to client

Approved: Client accepted, deposit received

In Progress: Stripping and prep work underway

Upholstering: Active fabric work

Finishing: Final details, trim, buttons, quality check

Ready: Complete and awaiting pickup/delivery

Delivered: Project closed

Tips for managing multiple projects:

Check the dashboard daily for status updates and alerts

Prioritize by client pickup dates and fabric availability

Group similar work (e.g., all stripping days, all tufting days)

Update project status in real-time so clients get accurate information

Use the AI assistant to help draft status update messages for clients

Handling delays:

Communicate proactively. If fabric is backordered or you discover hidden frame damage, contact the client immediately with a revised timeline.